Refund Policy

Welcome to www.surindera.com. We value your business and strive to provide you with high-quality cycle spare parts and cycles. Please read our Refund Policy carefully to understand our policies regarding cancellations and refunds.

No Cancellation/Refund

All prepaid orders placed successfully on www.surindera.com using various payment modes including Credit/Debit card or Net banking by users will be treated as confirmed orders. Once an order is confirmed, it cannot be cancelled, and no refund will be processed against any request.

Exceptions

While our general policy is no cancellations or refunds, there are certain exceptional circumstances where a refund may be considered:

• Product Damage: If the product you received is damaged or defective, please contact our customer service within 48 hours of receiving the product. We may require you to provide photographs or other evidence of the damage or defect.
• Incorrect Product: If you received an incorrect product that does not match your order, please notify us within 48 hours of receiving the product. We will arrange for the correct product to be shipped to you.

Return Process

To initiate a return under the exceptions mentioned above, please follow these steps:

1. Contact our customer service team at [Customer Service Email/Phone Number] within 48 hours of receiving your product.
2. Provide your order number, details of the product, and the reason for the return.
3. Our customer service team will review your request and, if eligible, will provide you with instructions on how to return the product.

Please note that the product must be returned in its original packaging, unused, and with all accessories and documentation included.

Refund Process

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: info@surindera.com
• Phone: 0161-5010499